Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About Cat Financial Cat Financial is a subsidiary of Caterpillar Inc., the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial. At Caterpillar, you build what matters—whether it's the career you want, crucial work skills, strong relationships or new digital technologies. There are big jobs to be done worldwide—building critical infrastructure, bolstering local economies, meeting the demand for energy—and that work is powered by our people, which is build through diversity, aiming to achieve the best results. If you are looking for personal and professional growth in a company with an inclusive culture that seeks equity, respect differences and believes in employee's potential, this is the right place! We consider in all positions people with disabilities, diverse gender, culture, labor unions, political beliefs, ethnicity, religion, age, generation, race, nationality and sexual orientation. Important: ? Don't forget to include a resumé in English in your profile in Workday ? Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status. JOB SUMMARY: As a Customer Service Representative, your primary responsibility will be to provide outstanding service to our clients. You will be the first point of contact for our customers and will be responsible for addressing their inquiries, concerns, and requests in a timely and professional manner. You will be required to listen actively to customers, understand their needs, and provide effective solutions to their problems. Additionally, you will need to maintain accurate records of customer interactions and transactions and follow up on any outstanding issues. A successful candidate for this role will have strong communication skills, a positive attitude, and the capability to efficiently organize tasks. PRINCIPAL DUTIES AND RESPONSIBILITIES: • Addressing and resolving customer issues and inquiries. Ensuring all customer communication is clearly documented. • Identifying issues and determining appropriate course of action for effective resolution. • Processing results from analysis of data. • Execution of customer service standard processes. Maintaining customer accounts and relationships. • Most common processes: Onboarding, Buyouts, End of Term, and delivery of financial documentation JOB REQUIREMENTS : Skills required: Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Listening: Knowledge of effective listening issues and techniques; ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peer EDUCATION/EXPERIENCE: Bachelor's Degree in Business Administration or a related field and at least two years of experience in the financial industry (desired). Additionally, candidates must have excellent communication skills and spoken and written English fluency. #LI Posting Dates: May 10, 2024 - May 26, 2024 Caterpillar is an Equal Opportunity Employer (EEO).
