Technical Consultant Engineer

Description As a Technical Consulting Engineer your main goals are to ensure Smart Bonding is operational, and increase our customer satisfaction. You would: Analyze and solve issues of the Smart Bonding integration and all involved technologies (2nd to 3rd level support) Manage internal support tools and Customer SLAs Participate in developing and testing new technologies and integrations Engage with customers and partners Coordinate the support process between internal and external parties Write documentation and improve our processes Innovate Smart Bonding to improve efficiency and automation Qualification Requirements You must have: A Methodical and structured style of working with a strong analytical mind Robust problem solving skills Excellent collaborative skills across multi-cultural teams and emotional intelligence Excellent English – spoken and written Experience supporting customers/Operations experience SaaS support experience Understanding JSON / XML / YAML Experience using APIs (sending/receiving data) Of advantage is any of the following: Scripting or software development experience (Any programming language) Deep understanding of APIs (Design, Implementation, Usage) Experience with Mulesoft as an API Integration Platform Experience in the customization of ITSM Systems such as ServiceNow, Remedy, Jira, etc. Knowledge of text encoding Technical Education – i.e. Bachelor or higher in STEM ITIL Certification DevNet Certification Knowledge of Networking (CCNA/CCNP, TCP/IP) Push vs Pull