Bpo Manager

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers.
Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.
Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your Role and ResponsibilitiesAt IBM, our Project Managers play a pivotal role in leading and coordinating project teams to ensure the successful delivery of projects.
As a Project Manager for our premier Software Development Location, you'll be at the forefront of driving project direction, defining metrics, and managing performance to meet client expectations.
Join our dynamic team shaping the future of AI-infused management features for hybrid cloud solutions.
Key Responsibilities:Collaborative Development: Work closely with Architects, DevOps Engineers, site operations, product executives, and Offering Managers in a collaborative, multi-disciplinary squad environment.Employee Engagement: Drive developer and employee engagement through customized programs and initiatives to create an engaging and exciting workplace.Required EducationBachelor's Degree
Preferred EducationBachelor's Degree
Required Technical and Professional ExpertiseProficiency with operational management tools and data analysis, Business Intelligence.Familiarity with process management systems, BPM, Salesforce, Cloud AWS, process automation tools, and technological environment focused on financial services.Knowledge in Chilean legal and regulatory standards related to mortgage lending.Skills in continuous improvement methodologies (Lean, Six Sigma, Kaizen) and agile project management (Scrum, Kanban).Key Competencies:Strategic Leadership: Ability to make data-driven decisions, lead multidisciplinary teams and define strategies that improve operational performance.Results Orientation: Focus on meeting quality, efficiency and profitability goals.Adaptability: Ability to manage multiple projects in a dynamic and highly complex environment.Relationship Management: Excellence in negotiation and communication with internal stakeholders and external suppliers.Preferred Technical and Professional ExperiencePrevious experience in financial, retail or marketplaces industries with financial focus.Knowledge in financial product structuring and mortgage portfolio acquisition strategies.Familiarity with digital tools and emerging technologies for process automation.Portuguese and English language, in addition to Spanish is desirable.About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation.
With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.
Our people are focused on accelerating our clients' businesses through the power of collaboration.
Your Life @ IBMIn a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
About IBMIBM's greatest invention is the IBMer.
We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Other Relevant Job DetailsFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Job Title: BPO Manager
Job ID: 11764
City / Township / Village: Chile
Work arrangement: Onsite
Area of work: Project Management
Employment type: Regular
Contract type: Regular
Position type: Professional
No Travel
Company: IBM
Shift: General (daytime)

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