Cloud Solution Architect - Success Programs

Responsibilities (Text Only) Customer Centricity: Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
Develop and expand existing impactful relationships with customer and partner architects, C-level Technical Decision Makers (TDMs), and business stakeholders.
Provide direction to TDMs and build the bridge between TDMs and Business Decision Makers (BDMs).

Business Impact: Consumption (Cloud & Customer Success contracts) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
Resolve Customer Blockers by leveraging Microsoft Cloud and your professional subject matter expertise.
Identify and evaluate industry trends, gather customer/partner insights, and map organizational best practices and digital transformation solutions to customer/partner business outcomes.

Technical Leadership: Learn It All - Align individual skilling to team/area demands & Customer Success goals.
Accelerate customer outcomes by sharing expertise, contributing to IP creation & re-use, and connecting gaps across business and technology areas to enable scalable solutions.

Business Value: Convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers.
Persuade and inform based on facts, goals, and strategy.

Trusted Advisorship: Build trusted advisor status and deep relationships across stakeholders by understanding customer needs and technologies.
Use self-awareness to interpret cues and increase your ability to "read the room."
Ask insightful questions to understand customer needs, issues, and drivers, and identify new opportunities aligned with customer business value.

Other: Embody our culture and values.

Qualifications (Text Only) Required/minimum qualifications: Bachelor's Degree in Computer Science, IT, Engineering, Business, or related field AND 7+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, architecture, or practice development OR equivalent experience.
4+ years in a customer-facing role focused on large cloud transformation projects.
Fluent in English and Spanish.

Additional or preferred qualifications: Extensive experience (12+ years) in relevant fields or 8+ years with a Master's Degree.
6+ years experience in areas like Agile, SRE, Cloud engineering, FinOps, organizational change, AI/Copilot, Security Operations.
Certifications in Cloud technologies, Azure certifications, Azure AI Engineer, PROSCI Change Practitioner.

Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration without regard to various protected characteristics.
Accommodations available for applicants with disabilities.

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