OverviewGet AI-powered advice on this job and more exclusive features.This range is provided by Sidekick.
Your presente pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$1,******/yr - $1,******/yrAbout Sidekick At Sidekick, our mission is simple: help people recover faster from persistent injuries.
Trusted by Olympic champions and everyday athletes, our products have been featured in Men''s Health, Running Magazine, and more.
With 94% of users reporting relief from chronic pain, we''re on a mission to become the go-to injury relief brand.Customer Service & Operations Associate We''re looking for a proactive, detail-oriented leader to manage customer service inquiries while streamlining operations.
This role combines exceptional ticket resolution skills with a focus on identifying inefficiencies and implementing solutions, such as automations and knowledge base updates to optimize workflows.
You''ll also oversee ERP tasks like managing inventory, credit notes, and branch transfers, ensuring smooth day-to-day operations.RequirementsKey ResponsibilitiesResolve an average of 20 tickets per hour while maintaining a 90%+ customer satisfaction scoreIdentify repetitive tasks and inefficiencies, and implement automation solutions or process improvementsRegularly update and expand the knowledge base to reduce ticket volume and improve efficiencyDocument workflows and SOPs in Notion for seamless onboarding and trainingManage ERP tasks, including inventory updates, credit notes, and branch transfers, with 100% accuracyWhat We''re Looking ForA self-starter who thrives in a fast-paced environmentProven ability to identify inefficiencies and implement automations or process improvementsStrong skills in creating and maintaining knowledge base content to streamline operationsCustomer service expertise with technical and process-oriented skillsExperience with ecommerce (Shopify, Amazon etc.)Experience with ERP systems and customer service platforms (e.g., Zendesk)Go-getter who strives to be better everydayBenefitsCompetitive compensationPerformance-based bonus payWork-from-homeDedicated, collaborative, and supportive colleaguesFast-paced, dynamic environmentCareer growth & ownership - Ample opportunities to take on new challenges and grow within the companySalary$1,*****,600 USD/monthDetailsSeniority level: AssociateEmployment type: Full-timeJob function: Customer ServiceIndustries: IT Services and IT ConsultingReferrals increase your chances of interviewing at Sidekick by 2xWe're unlocking community knowledge in a new way.
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