Customer Support Representative

Job description:

Alpari International is looking for a skilled and motivated Portuguese / Spanish Speaking Customer Service Representative. The successful candidate will be required to provide excellent customer service to clients whilst enhancing their trading experience with Alpari International.

Term- Shift job: Shifts for a total of 40 hours a week (5 days a week, 8 hours per day). Shifts may apply to weekends as well.

Job responsibilities

• Assist clients worldwide through a live support;
• Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments;
• Demonstrate impeccable telephone etiquette and management;
• Handle back office queries;
• Support clients with technical and troubleshooting issues;
• Report to the management;
• Deal with complaints of a varying nature promptly and effectively;
• Provide support and troubleshooting on MetaTrader platforms;
• Liaise with all departments to resolve issues;
• Liaise with the Compliance Officer regarding complaints and approval of accounts;
• Provide all relevant information to clients regarding documents and materials for becoming a client.

Required qualifications

• Higher education in Linguistics or in a related field;
• Previous experience in a similar position will be considered an advantage;
• Excellent knowledge of English, Portuguese / Spanish languages; knowledge of any other language will be considered as an advantage;
• Excellent spoken and written communication skills;
• Ability to work efficiently under pressure;
• Excellent computer skills (Microsoft Excel and Word);
• Knowledge of MetaTrader platforms will be considered an advantage.

Additional information

To apply for this position, please send your CV in English language, specifying the position title in the subject line of the email. Early applications are encouraged and welcomed. All applications will be treated confidentially. Only shortlisted candidates will be contacted for the interview.