Customer Support Specialist

Customer Support Specialist






Customer Support Specialist

Detalles de la oferta

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.
For our Marketing, Sales and Product Management team, understanding the full potential of our technology and the trends in our markets is highly rewarding. In addition, helping customers all over the world improve efficiency, save resources and reduce emissions gives our work a powerful sense of purpose.
Business Function Operations, Quality & HSE
You will be the first and consistent point of contact for Motion customers and business partners of the Business Function Operations, Quality & HSE
in Santiago, Chile. Reporting to the line manager, and using your customer service skills and knowledge, you will help solve diverse customer inquiries in support of the wider team.
Your responsibilities
Responding to customer inquiries efficiently with confidence and professionalism.
Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue, eg, Sales, Operations, Supply Chain, After-Sales.
Monitoring status of orders, inquiry resolution and support for any necessary escalation.
Ensuring a positive customer experience, providing regular updates and clarification.
Observing the overall process and trends across inquiries and identifying improvement areas.
Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background
Administration, Logistic, Engineering degree or related.
More than 2 years of experience in Industrial Market, working as Customer Support.
Sound knowledge of Purchase planning, Local and regional demand planning, Inventory and replenishment management and the market.
Intermediate English.
Responsive and proactive behavior; demonstrated responsibility for and ownership of customer issues.
Knowledge of customer-service principles and practices.
Knowledge of any ERP (Oracle, SAP, Softland), Excel, ERP.
More about us
Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.

Fuente: Jobs4It


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