Field Service Team Leader

Field Service Team LeaderAt ABB, we are dedicated to addressing global challenges.
Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story. Your role and responsibilitiesIn this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers.
Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence to guidelines.
You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols.
The work model for the role is remote.
This role is contributing to the Electrification Smart Power division in the Texas region.
You will be mainly accountable for:
Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.Qualifications for the roleBachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field with 6+ years experience OR Associates Degree in Electrical Theory with 8+ years of experience OR 10+ years of equivalent work/military experience.Minimum of 5 years of experience in critical power systems, with leadership qualities being essential for the role.Strong technical knowledge of UPS, generators, PDUs, and batteries.Proven ability to manage teams, projects, and client relationships effectively.Knowledge of industry standards (e.g., NFPA, ANSI, OSHA).Regulation and legal compliance skills.Technical support and services skills.Project Management skills.Quality Management skills.Project Execution/Operations Management skills.Certifications such as NETA, IEEE, or manufacturer-specific certifications; Experience in a mission-critical environment (e.g., data centers, hospitals, or industrial facilities) preferred.Combination of office work and field visits, with approximately 50-60% travel required.Candidates must already have a work authorization that would permit them to work for ABB in the US.More about usABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings.
The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives.
The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays.
Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions.
The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.
We value people from different backgrounds.
Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe.
We look forward to receiving your application.
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