Field Service Technician

Job Description What We Do SMS group is the leading partner in the world of metals.
SMS group Inc. in Valparaiso, IN is part of a global company that employs more than 14,400 people at over 100 locations, throughout 31 countries.
We use our over 150 years of experience and unique expertise in metallurgy, industrial processes, and digitalization to create new perspectives for our industry through continuous innovation.
We are the leading market player in the design and construction of blast furnace and coke oven plants and an original equipment supplier, offering comprehensive maintenance and spare part services for iron making, metals production, continuous casting and rolling (flat and long products), tubes, welded pipes, forging, non-ferrous technology, and heat treatment plants - all from a single source.
Summary Responsible for managing and maintaining customer relationships.
Responsible for customer service requests and requirements as well as acquiring new business opportunities.
Also responsible for performing mechanical duties, testing, and inspections as required on equipment in the SMS Valparaiso workshop and/or at a vendor facility.
Duties and Responsibilities Visit customers regularly for sales and service calls, ensuring that customers in designated sales areas are visited with a view to selling them SMS products and services.
Identify customer needs and resources.
Assist and solve customer's problems/issues and liaison with SMS group divisions including plant personnel and management.
Make presentations to customers for new company technology/equipment to ensure they are aware of the latest solutions available from SMS group.
Responsible for initial customer contact, and receiving and expediting RFQs for proposal.
Customer follow-up includes follow-up of quoting, order placement, job completion, and delivery.
Perform mechanical duties on equipment as instructed, in accordance with QA and health/safety requirements.
Disassemble, assemble, and test equipment in the SMS Valparaiso workshop and/or vendor facilities.
Perform fabrication of lightweight apparatus and/or structures used in the maintenance of equipment.
Interface with project management, engineers, technical personnel, and other staff as needed to complete projects.
Provide any additional support where needed.
Perform housekeeping and maintenance activities as required.
Supervisory Responsibilities This job has no supervisory responsibilities.
Job Qualifications A minimum of three years of related experience and/or training, or equivalent combination of education and experience.
Ability to calculate figures and amounts.
Must be able to read prints/drawings.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Knowledge of electrical, mechanical, hydraulic, pneumatic & piping systems.
Knowledge of disassembly, assembly, machining, and fabrication methods including MIG, SMAW & TIG welding practices.
Knowledge of overhead crane, lift trucks, and maintenance including hoisting and rigging techniques.
Frequent travel within the North American region (USA, Canada, Mexico).
Computer skills: Microsoft Word/word processing software, Microsoft Outlook.
Must have a valid driver's license.
Valid passport is desired.
Physical Demands Frequently required to stand.
Frequently required to walk.
Frequently required to sit.
Frequently required to use hands to finger, handle, or feel.
Occasionally required to reach with hands and arms.
Occasionally required to climb or balance.
Occasionally required to stoop, kneel, crouch, or crawl.
Occasionally required to lift light weights (less than 25 pounds).
Work Environment Exposure to moving mechanical parts.
Exposure to high, precarious places.
Exposure to fumes or airborne particles.
Exposure to outside weather conditions.
Possible risk of electrical shock.
The noise level in the work environment usually is loud.
Schedule Full-Time, 8-hour shift.
Monday to Friday, 7:00 am - 3:30 pm, with 30 minutes for lunch.
Benefits Paid Vacation - 10 days in the first year (prorated to start date), with an additional day each year.
5 Paid Sick Days per year.
10 Paid Holidays - includes 1 'floating' holiday that the employee can choose.
Impressive Medical, Rx, Dental & Vision Insurance.
Long & Short Term / AD&D / Company Paid Life Insurance.
401K w/matching contributions.
Flexible Spending Account / Health Savings Account.
Tuition Reimbursement.
Annual Bonus.
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