Security Account Manager

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.
Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world.
Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting.
In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients.
Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
Your role and responsibilities This role is responsible for ensuring that security services meet the agreed-upon IBM contract scope with clients, supervising the delivery on a daily basis.
In addition, it is responsible for quality standards, prioritizing and managing operational requirements, and addressing operational issues.
The Security Account Manager acts as the bridge between IBM and the client, ensuring that services are delivered effectively, issues are addressed promptly, and continuous improvements are made to the service offering.
This role should have experience leading cybersecurity services teams, Security Operations Centers (SOC), and working with third-party vendors.
Required education Bachelor's Degree Required technical and professional expertise Service Delivery Management: Ability to oversee and manage the end-to-end service delivery of security services, ensuring that all aspects of the service are effectively executed.
Performance Metrics & Reporting: Ability to track, analyze, and report on service performance metrics, including security operations KPIs, SLAs, and customer satisfaction metrics.
Skilled in generating regular service reports.
Vendor Management: Experience working with third-party vendors and partners, including managing relationships, coordinating service delivery, and ensuring vendors meet their contractual obligations.
Preferred technical and professional experience Client Relationship Management: Excellent communication and interpersonal skills to work with clients, understand their needs, and ensure their satisfaction.
Ability to communicate complex technical information in a way that is understandable for non-technical stakeholders.
Leadership and Influence: Ability to lead teams, influence decision-making, and guide clients and internal teams in the right direction while ensuring that service quality is maintained.
Security Knowledge & Practices: Strong understanding of IT security concepts, frameworks, and best practices (e.g., NIST, ISO 27001, CIS, etc.).
Familiarity with security technologies such as firewalls, intrusion detection systems (IDS), anti-virus, encryption, SIEM (Security Information and Event Management), endpoint protection, etc.
ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation.
With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.
Our people are focused on accelerating our clients' businesses through the power of collaboration.
YOUR LIFE @ IBM In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
OTHER RELEVANT JOB DETAILS Job Title: Security Account Manager Job ID: 20563 City / Township / Village: SANTIAGO DE CHILE Country: Chile Work arrangement: Hybrid Area of work: Project Management Employment type: Regular Contract type: Regular Position type: Professional Some travel may be required based on business demand Company: IBM Shift: General (daytime) Is this role a commissionable/sales incentive based position?#J-18808-Ljbffr