About Sedex More than 75,000 businesses across the world have made Sedex their trusted partner in creating a more socially and environmentally sustainable supply chain.
From our platform's unrivalled data insights to our team's expert guidance, Sedex makes it easy for companies to manage, assess and report on sustainability performance.
Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable.
Our Mission is to supply data-driven insight through the most accessible tools and services. We engage with companies and our community to continuously improve their environmental, social, and governance (ESG) outcomes.
The role As a Customer Onboarding Executive, you will support the Customer Onboarding Manager on owning the critical early phase of the customer lifecycle by onboarding Sedex's new members. This role will work closely with all departments of Sedex to deliver great value for our new customers. The goal of this position is to drive our new members into realising a fast time-to-value from their investment in Sedex. This is a role within a new team and a great opportunity to be a part of creating Sedex's onboarding strategy.
Key responsibilities Onboarding of new customers, you will focus on supporting them with setting up their account and ensuring that they have the knowledge and training they need to leverage the Sedex tools. Understanding the key customer goals and objectives to make sure that they get the best return on their investment from the very beginning of their membership. Deliver administrative and supportive tasks for the Customer Onboarding Manager and new customers. Understand and document client scope, integration approaches and stakeholder roles & hierarchy to ensure successful transitions to the appropriate Account Management team after onboarding Coordinating with internal teams where necessary to support the customers onboarding needs, and to review and evolve current processes to ensure customer value & success. Meet and exceed KPI's based on retention and customer satisfaction. Support the Onboarding team on changes to the design and improvement of processes and materials that enhance efficiency and customer experience during onboarding .
Knowledge, Skills & Experience 3+ years' experience in a B2B SaaS customer onboarding or customer success function. Ideal experience within the Sustainability, Procurement or Responsible Sourcing environments. Fluent in the English language (written and speaking). A proven track record of meeting and exceeding KPI's & targets in a commercially driven organisation. Excellent and demonstrable communication and presentation skills with meticulous attention to detail and experience of developing customer and internal relationships. Thrive in a fast-paced environment with a proven capability of being able to manage & co-ordinate multiple activities to deliver and exceed customer and administrative needs. Attention to detail and organisational skills are key. A good understanding of B2B environments and consultative selling. Able to demonstrate excellent analytical and creative problem-solving skills with the desire and ability to identify, influence and implement changes. You have a passion for helping customers with a high level of intellectual curiosity which will provide a best-in-class service experience. Microsoft Office and CRM knowledge (Salesforce) are a must with demonstrable experience of using Project Management or Customer Success tools. Ideal experience in using Customer Success tools such as Monday.com, Gainsight, or similar. Our culture At Sedex, we are passionate about helping businesses become truly sustainable and ethical across their operations and supply chains. We believe that all people have the right to a safe workplace, where they are treated with respect and paid fair wages, free of harassment and discrimination. We strive to achieve these beliefs through inclusive behaviours that embody our values of being collaborative, responsible, transparent, quality driven and committed to service excellence.
We want everyone to feel they can be themselves and thrive at work - in every country, in everything we do, every day. We are focused on providing a culture characterised by inclusive everyday behaviours built on a foundation of respect and appreciation for diversity in all its forms.
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