Customer Service Representative

**_ Responsibilities: _**- Contributes to the operational business relationship management of large accounts, may manage the operational business relationship of small, domestic accounts.- Conducts and reviews moderately complex business analysis.- Resolves operational issues, which may require collaboration with cross organizational teams, in support of the customer requirements.- Conducts research, analyzes data, and presents findings for projects of moderate to high complexity.- Performs operational performance reviews with the customer/partner and supports improvement plans. (Reviews typically include topics such as special pricing, inventory levels and procurement plans, delivery performance, claims, and disputes impacting the financial position of the account).- Consults and advises on operational matters of low complexity to internal clients on peer level.**_ Education and Experience Required: _**- First-level university degree or equivalent experience.- Typically 2-4 years of related experience with experience, preferably in supply chain, customer service, procurement or financial management.**_ Knowledge and Skills: _**- Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.- Intermediate understanding of core HP businesses and the revenue cycle.- Strong research and analytical skills.- Demonstrated familiarity with Microsoft Office tools, particularly Excel, Word, and PowerPoint.- Basic project management skills.- Developing ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.- Developing ability to establish and maintain good relationships with external customerspartners on peer level and one level above.