Lead Experience Designer - Refer

Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the discipline needed to get high-quality working software into the hands of our clients and customers. Designers at Thoughtworks creatively solve the right problems. We work collaboratively to deliver bespoke software and take on the most challenging problems our clients have.
Job responsibilitiesYou will play an active role in the delivery and design of technology projects that transform how our clients work while developing new digital products and servicesCollaborate with small, cross-functional teams to create a wide range of experience design deliverables including journey maps, service blueprints, roadmaps, prototypes, and design systemsYou will facilitate workshops, develop unique design strategies for products and make strategic decisions at the portfolio levelBehind the scenes, you will apply various research methods such as context analysis, moderated interviews, experiments and user tests in order to clearly present your methods to your client and teammatesSet up inspiring design hypotheses for delivery teams that consist of both Thoughtworkers and our customersEnsure that project scope, risks and updates are regularly assessed and communicatedBalance client and Thoughtworker expectations by clearly communicating experience design deliverablesExtend your expertise to teammates by providing on-the-job training and support on all aspects of experience design methods and toolsAdvocate experience design expertise to the broader community outside of Thoughtworks, speaking at conferences, webinars, meetups and moreJob qualificationsTechnical SkillsYou're well versed in all things experience design with specialities in at least three additional areas such as user research, service design, digital product design, interface design, visual design or other design-related disciplinesYou're comfortable leading and advising research activities on experience design projects, employing different methods such as contextual inquiry, moderated interviews, experiments, user testing, etc.Professional SkillsYou bring an inspiring, unique approach to product design and love facilitating client brainstorms and internal sessions with your teamYou're happy to design solo or collaborate with designers/developers to create a wide range of experience design deliverablesA keen interest in helping others grow in their design skills and capabilitiesYou can easily liaise between clients and other key stakeholders throughout projects, ensuring buy-in and gaining trust along the wayA knack for communicating and defining project roles to your design teammates with the ability to build confidence in othersA passion for contributing to the growing experience design community at Thoughtworks through peer reviews, expanding design teams' understanding of group dynamics and ensuring consistency in the quality of designOther things to knowLearning & DevelopmentThere is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
About ThoughtworksThoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.

Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.
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Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in Referrals Only's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
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