We heard you knock!- Work with Management to set up and monitor implementation of new businesses or locations to the automated expenses reporting expenses (Concur)- Liaison between Management and SAP (Concur) when new implementations are needed.- Participates in all related strategic projects, researches, create rules, test, and documents new process improvements to support Operations.- Lead role in preparing Concur or Oversight daily and/or ad-hoc reports and studies requested by management- Responsible for reviewing, investigating or escalate to higher Management all exceptions identified as high risk of fraud, misuse or duplicate submission by Oversight, or third-party partner- Resolution of all user' problem escalated from GBS Customer Service and ensure user satisfaction and productivity- Work directly with employees to address complaints, requests and other matters relating to expense reporting and Corporate Travel Policy- Must be able to work with Executives or their delegates to support them with any expense reporting issues. Questions must be handled with diplomacy, friendliness, accuracy, timeliness, and confidentiality- Review the daily feed from the HR database to the Concur solution and ensure flags are set up properly and employee data updated correctly- Provides feedback to Management regarding training needs based on frequency of problem types, audit findings and inquiries from customers. Also, deliver feedback on suggested policy and procedure to gain efficiencies and overall compliance with expenses management tools and platforms- Monthly reconciliation of Bank statements with Concur reported transactions- Duty includes training all travelers in the use of the Corporate Travel and Expense reporting solution (Concur) and adhering to Corporate Travel Policy.- Assist user in card reconciliation when the card may have been suspended or cancelled- Maintain a thorough understanding of accounting business practices, terms, and concepts- Manage day to day administration of Corporate Card Program including card issuance, credit limit, merchant / MCC code blocking and solution issues- Other duties as assigned.- Bachelor's degree in Accounting or related field preferred. Equivalent work experience consideredLI-JO2We Help People Walk Through Walls- Masonite Applicant Privacy Policy_
