It's a great time to join AAA The Auto Club Group!JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD**Job Type**:Full timeExempt/Non Exempt:Salary**Job Description**:Florida APD Claim Manager I - The Auto Club GroupWhat you will do:The Auto Club Group is seeking prospective Claim Managers who will be responsible for the cost-effective administration and operation of general claim teams.In this position, you will have the opportunity to:- Manage teams with respect to assigned products and services.- Evaluate team operations, cost effectiveness, efficiency, quality of service, individual and overall team performance.- Identify training needs and establish training priorities for department.- Coach and counsel team members engaged in providing claim service delivery in Florida and/or out-of-state areas.- Participate in the development/revision of claims training information/programs.- Update training materials and practices and ensures distribution to claims personnel.- Manage and administers claim review and auditing functions.- Analyze problems relating to products and services and make recommendations for improvement and implements approved method.- Monitor customer service levels to ensure delivery of high-quality service.- Effectively respond to both internal and external customer inquiries and complaints.- Monitor activities of vendors who support claim operations as needed.- Assist the management with establishing short, intermediate and long-term goals and objectives.- Assist in the development of the budget for the respective team.- Review and monitor reports to ensure team operations are within approved budget. Responsible for explaining budget variances.- May manage staff involved in out-of-state losses processed within the State of Florida and/or in out-of-state locations to ensure adherence to individual state, company and departmental requirements.- Develop and manage internal controls in order to audit claim functions.- Provide coverage, assistance and support as needed.With our powerful brand and the mentoring, we offer, you will find your position as a Claim Manager can lead to a rewarding career at our growing organization.How you will benefit:- Our Auto Club Group Auto Physical Damage Claim Manager I earn a competitive annual salary of $83,000 - $98,000 to start with the opportunity for annual bonus incentive.- Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:- 401k Match- Medical- Dental- Vision- PTO- Paid Holidays- Tuition Reimbursement**Education**:- College level coursework in Business Administration, Insurance, or a related field or the equivalent in related work experience. Bachelor's degree preferred.- Successful completion of ACG endorsed training programs to include negligence, coding/reserving, general claim handling and negotiation skills- Completion of IIA (Insurance Institute of America) or other insurance courseworkExperience to include:- 5 years of claims handling experience- Participating in the design and implementation of medium to large projects- Project planning and management- Knowledge and experience to include:- Home construction/repair, product and labor cost, and alternative methods of repair- Policy coverage terminology- Claims processing policies and procedures.- Subrogation procedures- Investigation and negotiation techniques- No fault law, fair trade practice act, essential insurance act- Claims operations and handling procedures.- Claims terminology and processing systems.- Measurement tools for monitoring goal achievement- Developing, conducting and evaluating claim training programs/materials- Concepts and principles involving various injury claim procedures.- Claim settlement procedures.- Case reserve management- Insurance policy provision- Indications of potentially fraudulent activitiesManagement ability to include:- Strategic planning- Analyzing and problem solving- Organization and planning- Budget preparation- Decision making- Leadership- Team building- Facilitating teams- Developing, coordinating or delivering training programs- Basic PC skills- Previous management or supervisory experience.Ability to:- Communicate effectively with others in a work environment.- Prepare and present written and oral reports to all levels of management.- Coordinate activities of team members- Strong written and oral communication skills.- Possession of a valid State driver's license.- May work long and irregular hours to include weekends and holidays.- Must Reside in the State of FloridaWork Environment- _ This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Mo
