Recognized as one of Canada's fastest-growing companies, Launchpad provides next-generation integration platform capabilities for connecting and managing enterprise automation and data integration. Headquartered in Vancouver, Canada, our operations span both North and South Americas, with a second headquarter located in Santiago, Chile.Our vision is to bring people and technology together to work seamlessly to achieve extraordinary business outcomes and create more efficient societies. If this sounds like something you want to be part of, we'd love to hear from you.**Main Responsibilities**:- Provide exceptional customer service, emphasizing the values of the software and how it can help users build their business.- Escalate bugs and product issues to the tech team on an as-needed basis.- Be comfortable speaking to customers on the phone, when necessary.- Collaborate on articles to help retailers and suppliers enhance their experience- Gather user feedback and feature suggestions to help form our client's product strategy**Experience & Skills**:- 3+ years of customer support related experience- Experience in the E-commerce industry- Experience in Sales and Marketing/Affiliate Marketing- You are passionate about working with people and you demonstrate kindness and empathy in all interactions- You have excellent communication skills that convey both confidence and charm- You are a fast learner and genuinely enjoy seeking problem-solving- You are excited to work in an environment that involves continual adaptation and change- You are overflowing with positive energy that other people draw upon and enjoy collaborating with- You are a self-starter that enjoys multitasking and having ownership over your contributions**Why work for Launchpad?**- 100% remote- People first culture- Excellent compensation in US Dollars- Hardware setup for working from home- Work with global teams and prominent brands based in North America, Europe, and Asia- Training allowances- Personal time off (PTO) for vacations, study leave, personal time, etc.- ...and more!At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you're seeking a place to achieve your goals and dreams with fairness and integrity, then you are the future of Launchpad. Launchpad is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are respected and treated equally.Are you ready to elevate your career at Launchpad? We want to hear your story! Contact us today.
