The IT Business Intermediate Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.**Responsibilities**:- Perform analysis of business and operational processes, data, and functions for TTS, Markets and Securities, including data capture, settlement, analysis and repairs for the Countries centralized in different Regional Processing Centers.- Compare best practices among processes, identify standard functions and features across the Countries and identify propose opportunities for reengineering, standardization and ultimately automation- Produce the analysis & process automation proposals for LATAM TTS, Markets and Securities CSC's.- Produce operational business requirements for LATAM TTS, Markets and Securities CSC's.- Document operational process and procedures required to support rollout of RPAs- Lead the RPA and data analytics Program in LATAM Region- Map the business requirements to the proposed global and regional systems, especially the integration between Citidocs, Backend systems and RPAs.- Explain the business requirements related to automation program to the respective development teams and participating in the formulation of the potential approaches for fulfilling the gaps- Produce the respective test cases for the operations project team to certify the quality of the coming out of integration interfaces development from requirements phase to final integration/testing- Conduct the operational process review sessions, documenting "as-is" process and suggesting "to-be" processes based on best practices along with CSC & Country, operational teams and relevant processing SMEs.- Suggest process improvement opportunities for best utilization of systems being implemented- Providing operations level support to users before, during and post cutover phases of the projectQualifications:- Business analysis experience - minimum 2-3 years- Significant knowledge of Business analysis Analytical methodologies, tools, techniques- Knowledge of financial industry in relation to Treasury & Trade Service business is preferred- An understanding of cash management products, payments, account services and asset servicing.- Significant operational experience and expertise on efficiency and productivity project management- Strong skills required in senior management presentations and reporting- Good exposure to technology and automation ideally with direct experience of process improvements through implementing technology projects and development- Demonstrated ability in delivering expected results, following up with functional partners for execution of responsibilities etc.**Skills**:- Expert in Business Analysis tools and techniques- Expert in Data Analytics- Excellent communication skills written and oral in both English and Spanish- Able to work as a team integrating regional and global Teams- Fluency in English and Spanish**Education**:- Bachelor's degree/University degree or equivalent experienceEsta y todas las ofertas de Citigroup Services Chile Spa se encuentran bajo el marco de la Ley 21015 que incentiva la inclusion de personas en situacion de discapacidad al mundo laboral.- **Job Family Group**:Technology- **Job Family**:Business Analysis / Client Services- **Time Type**:Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
