We heard you knock!- Please note that this role is specifically for IBP Solutions US, LLC dba Masonite Architectural, which was separated from Masonite International and was sold on May 14, 2024. IBP Solutions US, LLC dba Masonite Architectural currently operates as a standalone entity.- Job Purpose:- The Order Writer is responsible for the execution of timely and accurate processing of customer orders for the complete line of Masonite Arch products.- Main Responsibilities:- Directly assist customers with technical product construction through the coordination of door frame and hardware schedules while maintaining appropriate metrics and KPIs- Complete the order entry process with a high degree of accuracy for orders- Follow up to ensure that customer issues are resolved both promptly and thoroughly- Directly assist customer with resolution based results- Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value- Communicate clearly and professionally- Maintain appropriate Order Writing controls and documentation- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience- Follow all Company related safety/environmental rules and regulations- Perform other duties as assigned by the Customer Service Supervisor to ensure a positive customer experience- Maintain a working environment that encourages and supports collaboration and team work- Education:- High School Education required, Associate's Degree or higher preferred- Experience:- 2-3 Years of previous experience in customer service including order entry required with a minimum of 1 year of exposure to blue print reading required. Relevant experience in manufacturing, call center, or building supplies industry preferred- Solid demonstration of professional Telephone Etiquette- Product knowledge as it relates to the Building Material and/or Door industry- Strong math skills- Ability to work independently and effectively in a fast paced team environment- Strong decision making and analytical skills- Excellent phone and written communication skills- Strong ability to multi-task while maintaining a high level of attention to detail- Organizational skills with the ability to maintain detailed records- Ability to establish and continually develop professional relationships with both internal and external customers- Effective conflict resolution skills- Available to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes- #LI-JH1We Help People Walk Through Walls- Masonite Applicant Privacy Policy_
