**Job Category**:Customer Success Group**Job Details**:Seeking a Regional Services Sales Manager (RSSM) to join our growing Customer Success team. This is a highly visible, collaborative position with quota-carrying responsibility and supporting their team to generate net-new sales pipeline each quarter. A successful RSSM is a motivated self-starter who is hungry for a challenge and can provide clear focused enablement to their team. Your high-energy and professional persistence will drive you and your team's targeted prospecting activities into a set of assigned accounts. The RSSM will build a team whose main focus is identifying, developing, creating and closing new Cloud Services business opportunities for our sales teams.**DETAILS**:- Lead your team of 5-7 Associate Account Partners (AAPs) to:- Achieve CSG Professional Services growth and booking's targets, and ensure organizational health and customer satisfaction goals as a leader- Develop an industry Point-of-View and offerings which can be promoted by the scale team and viewed as compelling industry thought leadership by Salesforce, its customers, and partners- Engage customers, especially C-Level, using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship- Create a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform- Develop and manage a business plan for your team and prepare quarterly business review content as part of the larger regional business plan. Guide AAPs through building their territory plan and a personalized account plan for each customer, which aligns with the collective business goals.- Forecast accurately and timely, build a pipeline and progress opportunities to deliver YOY revenue growth- Form a strong relationship with the Client Partner, Portfolio Lead and License Sales leadership. Represent the plan and goals through regular meetings with each leader.- Develop regional Alliances/Partner organizations that are instrumental to success- Clearly and accurately communicate to your team and leadership a path to achieve the individual and team quota on a weekly, monthly, quarterly and yearly basis- Be a recognized role model for collaboration, leadership and overall business results- Create a team V2MOM with clear and compelling Equality and Inclusion Methods and Metrics; Work with team to develop the individual V2MOMs and review quarterly; work with team members to develop an individual development plan- Support the development of sales processes, FAQs and Call To Actions to further develop the Cloud Services sales process.- Recruit, Train and Manage AAPs to move them through the AP career progression- Create a positive first impression with our prospects and customers by providing them with a world class experience- Research and build new and existing accounts and create prioritized strategic target account lists within a defined territory- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Salesforce features and associated business benefits to address their needs.**MINIMUM QUALIFICATIONS**:- Bachelor's degree from an accredited University is required- 5-7 Years of sales experience or experience leading and coaching a sales team- Of which, 3+ years experience selling for a strategic consulting firm, cloud software services team (e.g. Oracle or Workday), or large scale system integrator- Ability to thrive in a fast-paced, unpredictable environment- Executive-level communication and interpersonal skills- Ability to prioritize, multi-task, and perform effectively under pressure- Strong knowledge of business processes (Sales, Marketing, Service, Support), and the ability to link business processes with product/technical solutions.- Demonstrated ability to develop and maintain C-level relationships where you are recognized as a trusted advisor- Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment- Deep understanding of customer success principles, approaches and considerations- Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in- Knowledge of sales organizations and approaches**PREFERRED QUALIFICATIONS**:- Delivering professional services at strategic consulting firm or systems integrator, especially a Salesforce Partner- Intimate knowledge of the inner-workings of Salesforce including successfully having worked at Salesforce in similar role either earlier in career or currently in different part of the organization- Working in a specific industry prior to Salesforce including RCG, MFG, Health & Life Sciences, Financial Services, Communications/Media/Technology and public Sect
