TS Implementation Engineer L3 page is loaded TS Implementation Engineer L3 Apply remote type On-site Working locations Santiago, Chile time type Full time posted on Posted 2 Days Ago job requisition id R-113191 Want to be a part of our team?
Responsible for setup and installation of technical systems, applications, or process designs for client's purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.Working at NTT The primary responsibility of the TS Implementation Engineer (L3) is to provide technical support to NTT (Ltd) clients. This includes remotely supporting clients within service level agreements (SLAs), to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. The TS Implementation Engineer (L3) is involved in more complex environments for installation, configuration and fault management.Key Roles and Responsibilities: Interact with clients on site to meet complex requirements of a solution.Escalate unresolved problems and issues to the relevant third parties.Respond to escalated client requests and support client applications to a first line resolution.Escalate complex problems to the relevant third parties.Write reports and proposals and complete and maintain project documentation.Assist with the documentation of standard operating procedures relating to installations and fixes.Act as coach and mentor to more junior Implementation Engineers and Technicians.Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.Included in higher complexity design work, with input to the design expected.Expected to take ownership of relevant technologies according to domain or specialization.Knowledge, Skills and Attributes:Good understanding and appreciation of technical design and business principlesDemonstrates project management and administration abilityGood project skills which are demonstrated in the execution of installations and other assignmentsDemonstrate customer engagement skillsDemonstrate relevant domain specialist knowledgeGood verbal communication skillsClient focused and display a proactive approach to solving problemsAbility to work under pressureAbility to coach, mentor and provide guidance to team membersGood understanding of project management principlesAcademic Qualifications and Certifications:Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalentProject management certificationRequired Experience:Solid work experience in a technical implementation engineering or similar roleExperience engaging with clients and conducting presentationsGood project administration and documentation experienceReport writing experienceBasic project managementSkills Summary What will make you a good fit for the role? Workplace type :
On-site WorkingEqual Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
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