**You Belong Here Wherever in the World you find yourself.****We celebrate our wins as one team of many great people!**With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners _connect to a smoother, smarter ocean_.**_Global Perspective_** - we connect the world and see the bigger picture.**_ The Power of People_**_ -_ we rely on the strength of local agent knowledge and relationships.**_ Progress_**_ _- we adopt new thinking and push for positive change in our industry.We know what matters. We never stand still. We always reach for more.InchcapeShippingServices**Business Need / Purpose of Role**:The** Operations Representative (Boarding Agent)** reporting to Operations Manager is responsible for providing logistics service to our Principals to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office, managing vessel requirements, procurement of relevant vendor services, and undertaking vessel boarding as required. The Operations Representative performs office and non-manual work assisting Inchcape in the running and servicing Inchcape's 24-hours-a-day, 7-days-a-week on-call services commitments to its Principals.**Objectives & Measurement - Key Responsibilities**- Customer Service & Operations_- Ensure ships agency services are rendered to all customers at an excellent level- Maintain a smooth, quick turnaround of vessels, advising local authorities on vessel details keeping all relevant parties informed while meeting all KPI's.- Be able to Board vessels when required across different ports and environments- Continually seek new methods to reduce operational costs and find efficiencies for the port office to enhance service delivery.- Work collaboratively with peers in other locations to achieve desired goals- Prepare Pre-arrival Documentation and Visitor/Vendor List for Vessel/Terminal- Coordinate Sailing Arrangements and Create Statement of Facts (SOF) & Other Documents- External Providers_- Liaise with clients, vendors & port services on a daily basis and attend regular meetings with ports, terminals and others- Ensure all shipping documentation is issued on time and accurately- Always perform accurate and timely updates of systems in order to have fresh data and present the best information to clients**Knowledge, Skills, and Abilities**- Prior agency experience, preferred.- Ability to fluently speak, read, and write in clear English- Prior customer service experience, required, Cruise Line (tourism/visitor) industry a plus.- A foundational knowledge of Port Operations.- Competent user of the Microsoft Office suite including Outlook, Excel and Word.- Balance multiple tasks, changing priorities & operate within a deadline-oriented environment.**Education, Qualifications, Certifications, and Licenses****Education/Experience**:- High School diploma or GED equivalent required.- Bachelor's degree in Maritime Administration, Business Administration, or related major from a public or accredited private academic institution desired.- 0-4 years' experience in general maritime industry with exposure to various commodities and vessel types utilized in the port of employment.**Licenses**:- Agents are expected to travel around specific port/terminal locations and surrounding areas and must possess their own reliable transportation, a valid "non-expired" drivers' license, and vehicle insurance coverage.**Why Inchcape Shipping Services?**We believe in building a diverse and high performing workforce, that works together to provide our partners with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of the diversity of our people and know that their unique experiences, skills, and passions - strengthens the organization, stimulates creativity, and promotes the exchange of ideas - helping you to build a rich and rewarding career.**What you'll get**:We understand that different families have different needs, which is why we're always evolving our benefits to accommodate our employees.In addition to our traditional benefits and perks, we sponsor various events throughout the year. And we provide a culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.We also encourage a better work-life balance with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, Inchcape has enabled our employees to find a balance that feels fulfilling and productive for each individual situation.- Generous time off and paid holid
