Location:Valparaiso, INType:Full- Time on- IteShift:Up to a maximum of 40 hours **Working Hours:9am- 6pm CSTCompensation:$16/hrout usCoastline Academy is the Modern Driving SchoolConfidential Founded in 2017, Coastline Academy is a driver education company whose behind- The- Wheel operations make us the largest in the countryConfidential We are a people- First, technology- Centric company with a focus on transparency and efficiencyConfidential We are on a mission to rid the world of car crashesConfidentialIf you love helping people, are passionate out offering a high quality experience to our community and want to join a fast- Growing team who are focused on road safety, we want to hear from youConfidentialOur business hours are 7am to 8pm PST, 7 days Confidential You can learn more out what we do at coastlineacademyConfidential Comout the roleAs a member of the Customer Support team you should care deeply out people and are passionate out providing a high standard of careConfidentialServe customers in- Erson including taking payments, scheduling lessons, recommending services, or processing paperworkAssist our driving instructors in- ErsonSupport and educate our internal and external customers through Zendesk and SlackCustomers seeking driver education who contact us by phone, ticket, or chatConfidential New students typically want to understand the process of getting a driver's license, to book lessons, and to rescheduleConfidential We maintain an exceptionally high standard for customer care, making this role a critical function at our companyConfidentialOur driving instructors - We help to maintain their lesson schedules and act as liaisons between instructors and students, ensuring a seamless experience for bothConfidentialCollaborate with other departments including engineering, instructor management, and fleetEscalate issues to the appropriate team while maintaining communication with our customersCollaborate with your team to build strong relationships, establish ownership of responsibilities, and improve the efficiency of our processesAssist the fleet team including but not limited to vehicle delivery/pick up, coordinating maintenance/inspections, shuttling vehicles, vehicle registrationsCollect, organize, and maintain physical records/mail/packagesMaintain office hours required by regulatory agenciesMaintain your working area including but not limited to stocking office/facility supplies and cleaning surrounding spaceout you:Some customer support experienceYou're located within driving distance of our location and are willing to commuteYou-re comfortable working by yourself with a proactive, get- Things- Done attitudeYou-re comfortable with and have experience with customers in- Erson offering a high standard of customer careA genuine passion for calmly, patiently, and empathetically helping peopleEffective writing and speaking skills with a great tone of voiceExperience with contemporary support software such as Zendesk and productivity apps such as Slack preferred but not requiredility to pass a background checkYou-re invested in the success of our customers team, our instructors, and in our company-s missionYou practice our core values dailyLearn More out What We OfferWe are an Equal Opportunity EmployerConfidential That means that we support diversity and inclusion and do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal or state law or local ordinanceConfidential
