**Date Posted**:- 7/21/2023**Job Function**:- Desktop Engineer**Location**:- Santiago - CHL**Offered Salary**:- Competitive**Responsibilities**:- A Level 2/ 3 Field support engineer preferably with some knowledge of Audio Visual (AV) though training will be provided onsite.- Must be fluent in English.- Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution.- Strong knowledge on Windows, MAC & IMAC troubleshooting, and desk side support services.- Manage hard and soft break-fix services for laptops and desktops.- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by the vendor.- Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation.- Ensure that each Desktop Device is installed with the appropriate Desktop image.- Manage Desktop Devices (hardware and software) incidents through to resolution.- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements- Provide VIP support for Deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team unavailable like for MI calls.**Requirements**:- Knowledge and experience on windows 7 OS- Experience in Asset Management & VIP support is desired.- The person should have interpersonal skills, strong communication skills, Leadership quality and must be a logical thinker.- Good to have - knowledge in AD and smart hands and feet support.- Experience with Service management tool - ex - ServiceNow- Should have good expertise in EUC tools, remote support tools, MS office, and outlook.- Preferable to have a good understanding of Lync, VPN, and mobile device support.- Should be aware of ITIL process of Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management- Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.
