**Job Category**:Customer Success Group**Job Details**:Several openings to join a dynamic team.**RESPONSIBILITIES**:- Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.- Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.- Track utilization of project resources and manage this against the resource allocation and budget. This includes on time entry and approvals for project timesheets.- Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project.- Able to manage one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional collaboration and management at the program level.- During the course of a project, be the primary customer interface and perform project management activities that ensures adherence to Salesforce methodology and project gates and governance.- Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills.- Facilitate requirements gathering and assist with the creation of project deliverables, as needed.- Facilitate and own the creation of salesforce technical design documents for complex projects, by interfacing with Technical Architects and Developers, as needed.- Provide hands on configuration / customization of the salesforce product.- Adopt a standardized development lifecycle methodology for all projects.- Identify opportunities to leverage all Salesforce technologies.- Facilitate review sessions with the client and your team.- Participate in end to end implementation planning including project management, issue management, communication and change management.- As necessary, write and review QA and UAT test scripts.- Manage UAT with end users including coordination and user acceptance sign-off.- Prepare user documentation and training documentation as necessary.- Leverage business knowledge and expertise to drive business process improvements.- Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmapping.- Have difficult conversations regarding budget, resources and timeline and formally capture and communicate outcomes of those meetings.**PREFERRED QUALIFICATIONS & SKILLS**:- 3-5 years experience in project management role leading enterprise-scale CRM projects, experience implementing Salesforce solutions preferred- Demonstrated project leadership skills with direct responsibility for managing project teams, budget and schedule against a customer or vendor contract- Demonstrated ability to manage Director+ level internal and external project stakeholders; demonstrated negotiation, conflict management, escalations, executive communication and leadership skills- Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written; ability to manage and communicate with remote teams during non-traditional business hours- Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members, and proactively manage project risks- Ability to weigh business and technical requirements to identify dependencies, produce project plans and estimates- Ability to proactively identify and manage project risks- Ability to work effectively in a fast paced, high energy, team-oriented environment- Ability to multi-task and perform effectively under pressure- Must be able to travel- Bachelor's degree in Business Administration and/or Information Technology or equivalent experience- Agile SCRUM Master Certification- PMP Certification**LEADERSHIP QUALITIES**:- COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements- EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite- CREDIBILITY: Able to interact with various levels of an organization both technical and non-technical to discuss comprehensive solutions- WILLINGNESS: Able to analyze customer issues, articulate comprehensive solutions, and craft a plan of action- LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts- PASSION: Passionate about Customer Success and is a great listener- URGENCY: Ability to move fast and drive business value and results- OHANA: Embodies Aloha culture and a team player that everyone enjoys working with and has a generous heart- TRUST: Ability to earn the trust of the customer and lives the company's core valuesTravel is an integral part of this role, and will be based on individual customer needs. 50%+
