Company Description- Anglo American is a leading global mining company. Our products are the essential ingredients of almost every aspect of modern life. Our competitive portfolio of world-class operations and undeveloped resources provide the metals and minerals that enable a cleaner, greener and more sustainable world, and meet the growing consumer demands of the world's developed and developing economies.As a responsible mining company - for diamonds (through De Beers), copper, platinum group metals, iron ore, coal and nickel - we are the custodians of valuable natural resources. We work together with our business partners and various stakeholders to unlock the sustainable value that these resources represent, both for our shareholders, communities and the countries where we operate, and for society as a whole.Anglo American is reimagining mining to improve people's lives.**Job Description**:- PURPOSETo own service delivery for commercial services for Copper Chile about Supply Chain areaKEY TASKS- Ensure IT services are delivered in accordance with standard operating procedures and/or agreed Service Level Agreements (SLA)- Lead the Enterprise Application Services, especially those focused on Supply Chain processes.- Drive the main parts of the projects, initiatives, enhancements and incident management in which their participation is required, being a focal point for the business key users in the region to consolidate Supply Chain System strategy, support IM budget, scheduling and controlling.- Escalate and report complex queries related to Supply Chain processes to the relevant global support organization.- Support the preparation and distribution of IM performance reports related to Supply Chain Systems based on a defined frequency.- Develop criteria for regular monitoring and remediation of IM Contracts services in their respective domain, ensuring compliance to contracted performance, service, safety, system sustainability, version management and corporate procedures among the Supply Chain related systems used by Copper Chile.- Support the demand & change management processes for any new Supply Chain System.- Identify service improvement opportunities from data trend analysis and customer need/input.- Support and coordinate the monitoring of IM contractor resources onsite and remote of Supply Chain Systems to ensure alignment with the contract and performance expectations (safety, SLA, standards etc.).- Manage any change request Supply Chain process, ensuring that all requests are properly approved, documented, and tracked.- Align the Enterprise Global Strategy among the local Supply Chain stakeholders and support the regional key users to connect with the business users in a process improvement operational model.- Support the Enterprise Application availability and compliance in the region for Supply Chain Systems- Optimize the effort from the business on Enterprise Application sustainability, planning effort and aligning the Supply area among the Global and Local initiatives.- Promote the usage of Supply Chain Global Application homologated by ASRB & TSRB, reusing as much as possible the current solutions in place, whenever it fits the Supply Chain business requirements.- Work together with the key users to promote the collaboration on developing the usage of technology and process automation for Supply Chain processes.**Qualifications- Knowledge & Experience of**:- 5 -10+ years of experience in IM management or related fields.- Understanding of IM governance frameworks.- Proficient in required languages. LATAM roles will require proficiency in Portuguese or Spanish and English.- Demonstrates fully operational knowledge and significant experience in Supply Chain Application services, toolsets, compliance and standards.- Outsourced team management to ensure effective resource utilization across the portfolio.**Qualifications**- (Bachelor's degree or equivalent) in the relevant IM discipline.- Post graduate qualification in the relevant IM discipline is a Plus.**Ability to**:- Deliver a portfolio of IM services to a defined client base.- Hold vendors to account on SLA indicators.- Liaise with solutions design and architecture to make sure that roadmaps are followed, and services are introduced with excellence.- Analyse and identify risk root causes and quantify potential business impact.- Engage with key stakeholders and understand their process requirements.- Implement best-fit solutions to meet stakeholder requirements and contribute to IM process enhancements.- Perform continuous monitoring reviews and measure defined quality and quantity indicators.- Interpret policy and explain why work needs to be completed in a particular manner.- Explain how a particular process task needs to be fulfilled with the support of the specialists.- Assign and re-assign work to ensure that outputs and the elimination of waste.Participate in business initiatives
