Job Posting: 29/Feb/2024Closure Date: 21/Mar/2024, 5:59:00 PMOrganizational Unit: RLC**Job Type**: Staff positionType of Requisition: ProfessionalGrade Level: P-3Primary Location: Chile-SantiagoDuration: Fixed-term: one year with possibility of extensionPost Number: 2010100CCOG Code: 1A05IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device- __________________________________________________- **FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture**:- **Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply**:- **Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values**:- **FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination**:The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for _better production_, _better nutrition_, _a _better environment,_ and _a better life_, leaving no one behind.**Organizational Setting**The Regional Office for Latin America and the Caribbean (RLC) is responsible for leading FAO's response to regional priorities for food security, agriculture and rural development through the identification, planning and implementation of FAO's priority activities in the region. It ensures a multidisciplinary approach to programmes, identifies priority areas of action for the Organization in the region and, in collaboration with offices and divisions at headquarters, develops, promotes and oversees FAO's strategic response to regional priorities. RLC also advises on the incorporation of regional priorities into the Organization's Programme of Work and Budget and implements approved programmes and projects in the region, monitors the level of programme implementation and draws attention to problems and deficiencies. RLC develops and maintains relations with region-wide institutions including the Regional Economic Integration Organizations (REIOs). The Regional Office supports regional policy dialogue on food security, agriculture and rural development issues, facilitates the emergence of regional partnerships, and supports capacity development and resource mobilization for food security, agriculture and rural development in the region.The Information Technology Officer supports the warranty and utility of Information Technology (IT) products and services across the Latin America and Caribbean region in compliance with the appropriate Organizational procedures and guideline, and Digitalization and Informatics Division (CSI) technical, security and quality standards.The post is located in RLC in Santiago, Chile.**Reporting Lines**The Information Technology Officer reports to the Senior Administrative Officer, RLC, with overall guidance of the Assistant Director General/Regional Representative (ADG/RR) RLC and, under guidance by CSI.**Technical Focus**Provide overall technical support for IT services and products across the Latin America and Caribbean region. Monitor day to day IT operations for the Regional Office. Receive and review user requests and incidents and escalate to CSI, as required.**Key Results****Key Functions**- Identifies, assesses and manages ICT operational risks proposing mitigation activities and submitting ICT risk information.- Participates in the definition of the overall programme of work, ensuring its consistency with the overall strategic vision and enterprise architecture.- Contributes to service improvement, programmes and initiatives to ensure that the Division is well placed to challenge existing business needs and contributes to introduce change to create improvement opportunities.- Monitors, audits and reports on service performance to identify and address areas of risk; ensures compliance with agreed service-level expectations; contributes to periodic reviews and updates of the strategic vision to ensure it is relevant and up-to-date.- Liaises with relevant CSI teams that provide input to the programme of work to ensure that the programme is in line with overall CSI direction and processes.- Produces status reports and author documentation and prepares presentations for management.- Supports and contributes to initiatives under the Organization's work on the Corporate Environmental Responsibility Strategy, to reduce emissions, increase efficiency and integrate sustainability into the Organization's daily operations.**Specif
