**DEPARTMENT**:- Sales**REPORTS TO**:- Regional Sales Manager, Eastern Region**LOCATION**:- Field Sales**JOB SUMMARY**The Investigation Specialist I/II provides administrative support and assistance to the Kentucky Lottery Corporation (KLC) employees, retailers, law enforcement, and members of the general public in security related matters. Reviews complaints from players, retailers, and internal reports daily and conducts initial investigation to determine anomalies and if any further investigation is required. Works with Lottery data systems and vendors, such as International Game Technology (IGT), to assist in Lottery issues such as excessive cancels, Keno spikes, burglary and/or theft. Provides required G-guard software program maintenance including monthly access audits and assists with updates to the Security Department's processes in the Enterprise Risk Management program.**ESSENTIAL DUTIES/RESPONSIBILITIES**- Performs initial screening and research into reported security complaints/incidents from players, retailers and/or internal reports. Prepares preliminary cases to disseminate to field investigators for assignment.- Assists players, retailers and stakeholders with problems having security implications.- Evaluates and analyzes information utilizing electronic data systems in order to arrive at valid conclusions.- Compiles security winner files and authenticates draw game tickets as necessary.- Conducts regular forensic examinations and analysis of data extracted from KLC systems to identify incidences, patterns or trends of fraudulent activity related to prize claims and/or ticket validation activity. Requires compiling concise reports related to findings and conclusions, and regular interaction and briefings with management from Security and Information Security.- Coordinates the Security Department's role and responsibilities within the Enterprise Risk Management program by ensuring that the Security Department's documentation is accurate and up to date.- Assists in compiling security winner files and authenticating draw game tickets utilizing G-guard software. Provides G-guard program maintenance annually and on an as needed basis.- Assists field sales staff with pack management, transfers, and/or retailer issues.- Serves as backup to perform security duties including IGT daily file transfer, Badge/Building Access, Corporate mail and HelpSi.- Performs additional duties as assigned by manager.**KNOWLEDGE/SKILLS/EXPERIENCE**Incumbent must possess the following combination of knowledge/skill and experience:**Investigation Specialist I**:- High school diploma or equivalent required.- Minimum of two years' experience in law enforcement (sworn or unsworn) or in a security field. Experience in fraud related investigations preferred. A combination of education and work experience within a lottery or gaming organization may be accepted in lieu of experience requirement.- Experience in data analysis helpful, or a willingness to learn.- Must be able to collect, analyze, and draw conclusions from data obtained from various KLC system platforms with the ability to effectively document and communicate findings into logical formats.- Requires exceptional interpersonal skills and diplomacy, while representing KLC's position and interests. Must be able to work with, and communicate effectively and professionally with coworkers, retailers, and players.- Must be willing to work in a team environment and handle security sensitive information with a high level of discretion and confidentiality.- High attention to detail with strong organizational skills. A keen ability to prioritize and multi-task.**Investigation Specialist II**:- College degree or certification in law enforcement forensics field is preferred.- Five or more years of relevant work experience in a security field, fraud related investigations, or within a lottery or gaming industry.**Must be able to exhibit the KLC's core values**:- Integrity - We do the right thing.- Accountability - We are accountable to the Governor, the General Assembly, the people of the Commonwealth and to each other.- Social Responsibility - We are a good corporate citizen, giving back to the community.- Diversity, Equity & Inclusion - We value and respect our colleagues, our customers, and the communities we serve.- Teamwork - We believe in collaboration and the strength of people coming together to achieve something great.- Innovation - We embrace innovation, working to proactively see opportunities.- Fun - We have fun at work and enjoy a positive work environment.**SUPERVISORY RESPONSIBILITIES**This position has no supervisory responsibilities.***WORKING CONDITIONS**Office environment.**PHYSICAL REQUIREMENTS**- Ability to lift up to 20 lbs.: Occasionally- Standing or sitting: Continuously- Moving: Occasionally- Reaching, writing, fingering, typing: Continuously- Talking and hearing: Continuously- Seein
