Job Description CUSTOMER-FIRST! (BRING OUR SERVICE MODEL TO LIFE: FRIENDLY, EASY, ACCURATE) You are responsible for executing best in class sales and service strategies.Team Members provide exceptional customer service behaviors delivered to our customers and are accountable to putting the customer first in everything they do. Teams Members provide value to our guest by delivering a customer friendly in-store and curbside shopping experienceYou will leverage technology to enhance the customer service experience for our internal and external customers.You will possess an "It can be done" attitude, when it comes to overcoming obstacles and bringing joy to our customers. Team Members are responsible for being part of a Team that delivers on sales, profit, and service targets, as well as delivering on all key Balloon & Omni strategies. WHAT DO YOU BRING TO THE PARTY? Do you possess prior retail management experience? Can you lead a team in a dynamic and fast-paced environment? Are you obsessed with ensuring that your customers are beyond satisfied?Are you adaptable and able to manage change daily through your team? Do you possess strong communication skills and the ability to build relationships with your staff and customers? RESULTS MATTER! Team Members will master all Balloon & OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others.You will manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement.You will assist the Store Team Leader and Leads in supporting onboarding and mentoring to new Team Members.You will continuously role model behaviors connected to Friendly, Easy and Accurate and support other team members on delivering on our Service Model.Team Members are expected to work a schedule that aligns to customer and business needs.Team Members are responsible for supporting an environment that promotes engagement. PARTY PERKS AND REWARD Competitive salaryFun working environment Generous associate discountLifestyle benefits
