**Job Category **:Customer Success Group**Job Details**:Engagement Delivery - Sr. Director (Program Management), various openings to join a diverse team for the following industry verticals:AMER Commercial and Enterprise (Manufacturing, Auto, Energy, Travel, Transportation, Hospitality, and Business Services)CMT (Communications, Media and Technology)PubSec (Public Sector, Non-profit, and Education)Engagement Delivery - Sr. Director (Program Management) is a seasoned program management professional. They lead a team of Program/Project managers tasked with delivery for our most complex, enterprise-level customers. They may also lead a team of managers with direct reports. They are forward-thinking leaders responsible for hiring, building, and developing outstanding teams tasked with delivering the highest-quality customer-facing engagements. They also help ensure the success of these teams while securing the highest CSAT and business outcomes.The Engagement Delivery Sr. Director collaborates with other leaders to ensure consistent delivery best practices and influences the overall global engagement and delivery approach. They are responsible for meeting and exceeding business targets, and providing leadership with accurate forecasts and metrics. They contribute to thought leadership and lead efforts to drive positive change, organizational initiatives, and V2MOM methods forward with executive-level engagement. They take ownership and personal responsibility for implementing change despite opposition or barriers and confidently make decisions in conditions of uncertainty. They also partner with their respective Communities, leadership, and other stakeholders to create and refine delivery tools and processes. They are strong mentors who lead by example and embody the Salesforce values.**Your Impact**- Lead programs by achieving alignment on program scope, and release planning, as well as aligning one or more teams on vision, business goals, creating the program structure, and securing cross-functional alignment.- Drive teams through the Software engineering experience using Agile and demonstrated analytical and technical skills.- Drive stakeholder meetings with key stakeholders for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.- Develop strong partnerships with key functional stakeholders to drive focus on business goals. Be a trusted partner for executive management to ensure program success.- Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross-functional - Product Owners, Scrum Masters, TechOps, Release Eng, Capacity, Functional Managers, Release Management).- Provide visibility to program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting (to all stakeholders, team members, and interested parties).- Manage "prograM/Feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders.- Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.- Provide monthly program reviews and updates at sprint reviews (deep dive into the current state of project goals, risks, and escalations).- Create a collaborative environment that fosters creativity, innovation, and learning.- Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change.**Responsibilities**- Bring strategic and tactical enterprise software project delivery experience to Salesforce clients- Provide senior-level consulting and counsel to client business and technology executives as a trusted advisor- Build strong executive client relationships to enable them to persuade and influence the direction of delivery and resolve key issues; manage client escalations and resolve through experience and relationship/trust-building- Align multi-cloud delivery best practices, resourcing, team structure, knowledge, and assets- Oversight and mentorship of project leadership and practitioners- Support Delivery Assurance and the dissemination of Salesforce's delivery standards and practices across programs- Provide feedback, coaching, and training recommendations for Project Managers; ensure consistent delivery methodologies across the program- Define and manage program governance (controls)- Allocate and track the budget and resources across the program- Align the organization or strategic direction that impacts the individual components and the overall program goals and objectives- Create and lead project plans; monitor and review project progress and timelines; adjust schedules and plans as needed, and identify and r
