Job Description:This position will be responsible for supporting the efforts of field management and service personnel (both direct and indirect), and compliance with applicable policies, laws, regulations, and rules, as well as profitability of the DJO Field Services portfolio in his/her assigned geography.This position is measured by by incremental profitability, operational metrics (e.g., inventory overstock returns, product mix, ASP, upfront cash collections, etc.), and ensuring compliance with applicable policies, laws, regulations, and rules by all field management and service personnel assigned to or for accounts in the assigned region.JOB RESPONSIBILITIESField Service Representative Training- Demonstrates specialized product knowledge in the training of new Field Service Representatives (FSRs).- Provides training to new FSRs on DJO policies, processes, and procedures, as well as product and business channels.- Trains FSRs to facilitate the process for required documentation between Sales Representatives and the internal billing team following all necessary compliance and regulatory processes, including chart notes, Certificate of Medical Necessity (CMN) forms, and other required forms and/or documents.- Instructs FSRs on proper functional brace measuring and fitting as prescribed by the healthcare practitioners (e.g., physicians) of the clinic and appropriate coordination of patients for follow-up fitting appointments.- Trains and coordinates required audits of inventory as set forth by management.- Works with DJO's Distribution Partners (DPs) to ensure DJO compliance standards, policies, and procedures are promoted and adopted by FSRs employed or contracted by the Distributor Partner.Regional Service Manager Support- Provides support to the Regional Service Manager (RSM) on key initiatives.- Assists the RSM in driving business goals and compliance with applicable policies, procedures, laws, and regulations, and may be involved in distributing Key Performance Indicators (KPIs), leading and facilitating meetings and team calls, and providing general support in driving the business and other (e.g., compliance) goals within the territory.- Assists the RSM in ensuring compliance with DJO policies and procedures, as well as with applicable laws and regulations, within the Field Service team, including strict adherence to HIPAA regulations.- Assists in vacation and time-off scheduling for FSRs and helps coordinate coverage detail for clinics and territories.- Plays a key role in the interview and selection process for new FSRs.- Provides assistance with MotionMD launches and serves as an additional point of contact for MotionMD related questions.- Plays an integral role in creating project plans and managing account launches varying in size.- Involved in significant logistics projects including those related to new account setup, closing accounts, inventory reductions, and held billing.Additional Support- Provides training, education, and troubleshooting with respect to the day-to-day operations of the Field Service Team.- Educates clinics and office staff on the operation of DJO programs, products, and services, and provides information, when appropriate, on third-party payor coverage rules.- Supports the development and deployment of field technology software for DJO programs.- Supports, manages, and improves profitability of existing accounts, and works in collaboration with FSRs and local product Sales Representatives to identify opportunities to introduce new profitable DJO products to account(s) in a compliant/legal manner.- When relevant, works closely with Sales Team to support new account development to ensure acceptable utilization and profitability, and creates executable action plans for implementation or "go-live" of programs at customer sites in a compliant/legal manner.- Acts as liaison between DJO Headquarters, Revenue Cycle Management (RCM), DJO Healthcare Solutions (DJOHS), Field Sales, and Service Teams to help distribute and manage clinical and operational reporting.- Serves as the primary source of account coverage for qualifying absences, leaves and vacations under the Field Services FSR Coverage Policy.Leadership- Provides ongoing guidance and mentorship to Field Services Representatives.- Provides superior leadership and maintains consistent high performance and exemplary teamwork skills through positive peer influence and collaboration with the internal organization.- Shares successes, failures, and best practices with all of Field Sales and Field Service to improve the overall competency of the organization.- Acts in a professional and ethical manner and services as a compliance leader to Field Service Representatives, Sales Team members and others.Compliance- Maintains professional and technical knowledge by staying up to date on current trends and changes in the marketplace, seeking on-the-job training, and participating in develop
