Job Description::The Sales Associate is responsible for working with Territory Managers, PCS Representatives, and Doctor's offices to facilitate efficient insurance authorizations and placements for DJO's products. Sales Associates will also partner closely with the Territory Manager in his/her geographical area to quickly learn the CMF business and assist with identifying and cultivating potential customers, and closing business.essential functions:- Partners with the Territory Manager in all aspects of the sales call pattern, including but not limited to, covering accounts in the assigned territory, promotion of the products in assigned accounts, managing inventory, and, as he/she learns and grows, beginning to convert customers to DJO.Sales Support- Partners with the Territory Manager and organization to meet and exceed business targets (quotas).- Serve as the primary backup contact for Territory Manager(s).- Responsible for keeping the Territory Manager informed of all sales related activity, market trends, and competitor activity within the territory.- Coordinates daily/weekly scheduling to ensure proper coverage of patient appointments and physicians and clinicians calls.Sales Activity- Assists Territory Manager in identifying and qualifying potential sales leads.- Introduces the Company's products to potential customers.- Cultivates customer relationships by initiating contact with surgeons, physicians, therapists, and other device users.- Partners with Territory Manager(s) on inventory management and building of proper inventory levels and sets to meet customer needs.Product Knowledge- Following product training, tailors DJO's promotional message based upon knowledge of the customer, advises on appropriate product selection, answers customer questions about product functionality and distinguishes DJO products from those of DJO's competitors.- Delivers, sets up, instructs, and educates patients on the safe and appropriate use of CMF products at medical facilities or private residences.- Assists with equipment delivery, set-up, follow-up, and service as needed.Administrative- Coordinates, prepares, gathers and submits accurate paperwork required for insurance billing in a timely manner.- Obtains accurate insurance information to be used for verification and pre-authorization, when appropriate.- Processes all patient documentation daily, ensuring that claims are accurate, timely and fully documented.- Follows up on all open accounts, maintaining thorough chronological records on each patient account.Compliance- Demonstrates commitment to the DJO Compliance & Ethics Program, the DJO Code of Conduct, the DJO Sales and Marketing Code of Conduct, the AdvaMed Code of Ethics, and all supporting and applicable regulations, policies and procedures.- Treat Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards.- Acquires a basic understanding of the field to include regulatory compliance issues and adhere to these guidelines.- Other duties as assigned.qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Experience- Minimum of 2 years of healthcare industry experience in customer service or sales related area preferred.- Experience in medical device or healthcare industry preferred.- Knowledge of healthcare reimbursement preferred.- High proficiency in MS Office required.Education- High School Diploma or GED required.- Bachelor's Degree in Business, Marketing, or related healthcare field preferred.Other- Must possess a valid Driver's License and current automobile insurance.- Must be able to relocate in the specified geography upon assignment to Territory Manager role.- Must be willing to remain in the Sales Associate role for a minimum of one year.- Endorsement and approval of Regional Director and Vice President, Sales is required to move to a Territory Manager role.General Skills/Competencies/Specialized Knowledge- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.- Technical Skills - Demonstrates necessary eagerness to acquire necessary technical knowledge, skills and judgment to serve customer needs and accomplish goals. Assesses own strengths and weaknesses. Pursues training and development opportunities. Strives to continuously build knowledge and skills.- Quality Management - Demonstrates attention to detail. Looks for ways to improve and promote quality. Demonstrates accuracy an
