Service EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences. Executes service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Delivers quality customer service to satisfy customers.
This position reports toSales Manager
Your responsibilitiesContributes to customer satisfaction by planning and executing service work as per customer order and expectation(s).Ensures customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.Works with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points.Performs field service tasks, identifies technical issues, and performs analysis through remote or on-site activity in service categories and products for which they are certified to perform.Plans and executes work on a first-time right approach with customers, and ensures the job is done on time and as per quality standards.Identifies improvement needs and potential solutions for them in the ways of working.Troubleshoots equipment/process failures, requests proactive corrective actions, and makes recommendations to avoid such issues in the future.Supports the installed base (IB) for measurement & analytics clients, providing on-site or remote assistance.Participates in commissioning activities for gas measurement equipment.Provides technical support for the sales team, and identifies potential business oportunities.Your backgroundDegree in Chemical, Electronic, Electrical, Instrumentation Engineering, or similar fields.Two or more years of experience working in similar positions. Knowledge in General Sales Practices.Technical English level. Experience in ABB equipment is desirable. Knowledge in classical instrumentation and gas analyzers.Availability to travel (80%)Customer oriented, proactive, sel-driven and ownership.More about usWe look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.Work model: hybrid #LI-hybridABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. The Process Automation (PA) business area (>$6B revenue in 2021, 22,000 employees), automates, electrifies and digitalizes some of the most complex industrial infrastructures on this planet. Through its five divisions, it serves customers in the energy, process and hybrid industries – from hydrocarbons, chemicals, water, mining, minerals, pulp & paper to marine and ports, and many more. PA stands at the heart of some of the most important shifts in society, helping the energy-intense industries to safer, smarter and more sustainable operations to enable a prosperous, low-carbon society. For more information on PA, refer to https://global.abb/group/en/investors/strategy-events/pa-capital-markets-day-2022
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