FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!The Opportunity- "FICO's Customer Communications Services (CCS) is a premiere product leveraged by financial institutions to enhance their originations, collections, notifications, and fraud prevention strategies. CCS provides our customers with a virtual agent that can analyze data to determine appropriate actions and send customer communications via multiple channels. We are seeking a driven professional with a passion for software, business analysis, and professional consultancy. Your primary responsibility will be to ensure business requirements are defined and delivered. This role allows you to work with engineers, developers, sales, product managers, and clients."_ - Solution Consulting - Sr. ManagerWhat You'll Contribute- Under the supervision of senior consultants, you will work closely with our clients to ensure business requirements are defined and delivered.- Position the best practices and usage of the product to deliver value to our clients.- Provide an understanding of test principles, tools, and methodologies to determine the right amount of testing required for a project, and to ensure quality software deployments.- Work closely with our customer project teams to ensure that all aspects of the implementations are delivered successfully and on time.- Lead the customer relationship with regular on-site visits during the implementation process.- Manage issues and enhancements identified throughout the project by working with the appropriate FICO team members.- Work with clients to leverage best practice use of CCS to address communication needs.- Represent the CCS product and its best practice usage to our client.- Serve as the point of contact between the customer and Development Team on business requirements.- Conduct workshops with the customer face to face or over the phone for consulting and issue resolution.- Support client activities all through the implementation of the project life cycle.- Work closely with customer project lead and entire project team to ensure that all functional deliverables are delivered successfully.- Provide functional support during Go-Live.- While supporting system integration testing and user acceptance testing this individual will work with clients on their test plans and execution.- Evaluate Client's test cases and conditioned test data and compare to the requirements.- Participate with the client during Client Testing; perform initial validation of errors, and triage/troubleshoot any issues found.- Defect Management and proactive identification of risks to management.What We're Seeking- Bachelor's degree in a technical (engineering, software, etc.) field or a bachelor's degree combined with relevant years of experience.- A great communicator, with the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.- Excellent troubleshooting skills, analytical problem-solving skills, and the ability to solve technical challenges.- A team player who can bring a positive attitude and productivity in high pressure situations.- Data Analysis skills with proficiency in Excel and, preferably, business intelligence software.- Preferred bi-lingual fluency in English and Spanish- 10-15% travel on a periodic basis as customer and implementation cycle requires.Our Offer to You- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.LI-BR1LI-RemoteWhy Make a Move to FICO?At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more.FICO makes a real difference in the way businesses operate worldwide:- Credit Scoring — 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world.- Fraud Detection and Security — 2.6+ billion payment cards globally are protected by FICO fraud systems.- Lending — 3/4 of US mortgages are approved using the FICO Score.- Anti-Money Laundering — our solutions check more than half
