As Wenco continues to build our next generation of technology, we need a wide range of professionals to help us achieve our objectives. We are currently looking for a full-time Technical Services Analyst to join our team in Santiago, Chile.Reporting to the Client Services Manager, the Technical Services Analyst's main responsibility is to provide remote and on-site Tier 1 support to clients. They will also be responsible for providing one-on-one and classroom training to clients.**Key Deliverables and Responsibilities**:**In Office**:- Maintain duplicate system environments of existing clients for testing and troubleshooting purposes- Record/document all client issues through to resolution using Wenco's issue tracking system- Plan and practice for system implementation and upgrade projects- Review and contribute to product documentation- Perform Triage Desk '1st line support function'.**On Site**:- Perform successful implementations and upgrades- Conduct site inspection and reports in preparation of deployments- Coordinate resources from mine staff as required- Provide one-on-one and classroom training on the use and administration of the system- Troubleshoot software, hardware and network issues.**Experience and Knowledge**:- 3 to 5 years of user and admin support experience for an enterprise class software system- Solid understanding and experience with Fleet Management Systems and High-Precision and/or Machine Health Products- Mining experience/knowledge would be an asset- Databases SQL (advanced administration ability), OpenTSDB, InfluxDB (moderate)- Real-Time software systems- Mobile Computing- Windows networking experience- Virtual machine environments- Linux server administration (moderate)- Windows server administration (moderate)- Global Navigation Satellite Systems with an understanding of Real Time Kinematic systems- Competence and understanding of historic and current Wenco hardware platforms.- Solid technical, analytical and problem-solving skills- Strong ability to work in high-pressure environments (especially when on-site in remote mine site locations)- Ability to build long term relationships with clients.**Education & Eligibility**:- Diploma in Electronics, Engineering, Computer Science, Mechatronics, or a related- IT or mining discipline or practical experience to an equivalent level, preferably in mining- Extensive travel required (must have a valid passport and legally be able to travel internationally if required)- Valid driver's licenseWhy Join Wenco?- We provide opportunities for career-growth within a fast-scaling global company- We invest in continuous training and professional development (in-house and external) to learn the latest technologies- We offer our employees an attractive profit-sharing plan that provides them with the benefits of their hard work- We have a referral program - work alongside your friends and receive from $3000 to $5000 (equivalent to Canadian currency) for each successful referral!- We are heavily involved in the community and join various events of non-profit organizations- We pride ourselves on our company culture (over the last 5 years we have scored between 97% and 100% in our employee surveys on Inclusion and Diversity in the workplace)- Extensive benefits plan, including free counselling for you and your family via our EAP helpline and collective Health, Life, Catastrophic and Dental insurances- We offer much more!Wenco advances the efficiency and safety of the world's surface mining equipment through our fleet management systems. We are committed to providing a stable yet exciting work place environment for individual employees to build and grow their career with the Company.Wenco is an Equal Opportunity Employer.Disclaimer- _
