JOB DESCRIPTIONJob purposeDescribe the essential intent of the job in a brief statementBeing a strategic partner for the field teams in terms of Training and Communications, guaranteeing the store teams have all the information, programs, materials, and communication channels to elevate the consumers service experience.Critical resultsDescribe the key outputs and actions (normally consistent year to year) necessary to achieve job purpose and list actions that must be performed to achieve the critical resultsTrainingManage the annual Training strategy for Andes and contribute in the AFP definitionsGuarantee the correct implementation of the training platforms and programs, and their KPIs such as: Learning Lab/Axonify, SEAMS, Mystery Shopping, Consumer Experience Leader, among othersCoordinate and host local on-site trainings (FLC, district meetings, NSOs)CommunicationsGuarantee the correct use of the stores communications tool (Yoobic) and its KPIsCoordinate the local back-office communications and stratregyKey actionsDescribe the specific actions that need to take place in order to achieve the critical results describedDefine the annual strategy and planning for the Training areaContribute to the construction of the AFP regarding Training & CommunicationsLearning Lab: weekly follow-up to KPIs, users support, adaptation of new contents and modules, generation of broadcast messages, materials uploadsManage the SEAMS and Consumer Experience Leader programsMystery Shopping: bi-annual implementation, data-base updates, results management and follow-upProduct training: local adaptations for global initiatives, local bi-annual on-site trainings, Seasonal Product GuidesField training: manage strategy and team of trainers, define calendar of visits, tools and follow-upPeak season: develop materials and on-site trainingsFLC: contribute and coordinate the annual Field Leadership Conference with other cluster leadsManage SENCE resources strategy and programs with local partnerImplement onboarding programsCoordinate and host New Store Opening trainingsCooperate and contribute with other areas Training initiatives (Tailor Shop, Merch, BE, RTF, among others)Build local training materialsDefine the annual strategy and planning for the Communications areaCoordinate the cluster and regional Communications plansImplement the global Communications initiativesGenerate Yoobic posts, tasks and campaigns to boost users engagementTrain new-commers in Yoobic and its toolsWeekly local Retail team catch-up, revision of KPIs and ongoing initiatives/programsBi-weekly catch-ups with the global and cluster Training leadsBi-weekly catch-ups with the global and cluster Communications leadsManage other programs that impact the EX of the field teams such as Recognition, Talent management, DE&IGenerate continuous improvements in both areas, to make them more efficientCompetencies and &Co ExpectationsHigh level of organization and project management skillsProactivity and autonomyExcellent written and verbal communications skillsSpeaking skills to host group trainingsAbility to cooperate with other areasLeadership, focus in coaching and trainingTech savvy: understands how to leverage technology in daily workAlignment with &Co ExpectationsRequirementsEducation: bachelor in Organizational Psychology, Business with HR specialization, Journalism or related careersWork experience: 2-4 relevant work experience in Training/Communications, desirable in Retail companiesKnowledge and abilities:Fluent in English (professional proficiency)Microsoft Office intermediate levelKnowledge in Organizational Development, Training, Corporate CommunicationsKnowledge in design and creation of Training materials and programsIntermadiate graphic design skills and tools (desirable)Work conditions:Availability to visit stores and travelBenefits: employee discount, health insurance, Lyra health, development programsLOCATIONSantiago, ChileFULL TIME/PART TIMEFull timeCurrent LS&Co Employees
