This position is located in the Users Support Unit, Information and Communications Technologies Section. The TV/Video Assistant reports to the Telecom Unit Supervisor.**Responsibilities**: Under the overall supervision of Users Support Unit Supervisor, the TV/Video Assistant (Telecommunications) will be responsible for the following duties:- Configures necessary audio and video equipment in advance of the video conference.- Installs video conference equipment where required, removes equipment after.- Gives feedback to supervisor on quality of service provided and users' perceptions of it.- Reports any incidents occurring in sessions.- Suggests improvements to locations, configuration and to the service as a whole.- Installs and configures IP telephones at end users based on requests from divisions.- Trains in usage and provides second level support to IP phone users.- At times, in order to perform these functions, it might be required to work out of normal office working hours as well as in various locations outside the ECLAC premises.- Perform any other task assigned by the supervisor.- Oversees and reports on the state of repair of the various videoconferencing locations at ECLAC Santiago.- Monitors video and audio conferences sessions in situ and provides technical and logístical support to end users, before, during and after the video conference session.- Gathers, collates and reports KPI's and statistics on Audio and Video Conferences sessions in ECLAC.- Researches and evaluates new conference products ensuring compatibility with current operational standards and growth for future needs.- Performs other related duties as required.Competencies- Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.- Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.EducationHigh school diploma or equivalent is required.Job - Specific QualificationRelevant technical or vocational training in the ICT field related to telecommunication equipment is required.Work ExperienceAt least three (3) years of experience installing and configuring audio and video conferencing equipment is required.LanguagesEnglish and French are the working languages of the United Nations Secretariat; and Spanish is a working language of ECLAC. For the post advertised, fluency in English and Spanish are required.AssessmentSpecial Notice- While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post.- Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as "retirement." Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service.United Nations ConsiderationsDue regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process.Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on "Manuals" hyper-link on the upper right side of the inspira account-holder homepage.Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (
